Visa
Can I perform Umrah on a tourist visa?
The latest entry requirement changes allowed tourists to make their trip sacred. Still, we keep our clients informed if the current policies change suddenly. It indicates that they can enjoy a smooth journey without facing custom troubles.
What should I bring with me to apply for an Umrah visa?
The Umrah visa documents are not difficult to arrange when Haleema's experts are here to help you. The most demanding requirements include valid passports, photographs, and a vaccination certificate for specific location-based clients.
Booking and Confirmation
How do I confirm my booking after receiving a quote?
It's so easy to confirm by just replying to us on the same link and confirming the payment. Our team will then contact back to inform you about the next steps in the procedure.
When will I receive confirmation evidence and invoice?
After confirmation, we share it on your linked contact source. It can be your email address or a WhatsApp account that you have provided.
Cancellations and Refunds
How can I change my booking?
Our front desk staff is available if you want to do it instantly. You can also make it easier by informing us with a detailed email about the required changes.
Are there any cancellation charges?
It depends on the timing and stage of change. We confirm it without additional charges or minimize it where it is possible.
Flights and Baggage
What is the baggage allowance for my flight?
It depends on the airline you select and the package, which is finalised with Haleema agents. However, you can expect 20-30kg for checked baggage if your decided budget is standard.
Can I choose between a direct and an indirect flight?
We offer both options and tailor them to meet your specific needs. It also relates to your available budget, as direct booking incurs additional charges.
Package Terminology
What does "full board" include in Haleema's packages?
It means that you can enjoy three meals a day. It can be served at your lodging house, or we can arrange it through nearby service providers.
What is meant by “full ground transport" in the itinerary?
In this package, we provide a transport facility for pickup and then transfer you from the hotel to your reserved room. Pilgrims can also add a transport facility to explore the holy sites.
Booking for Others
Can I book a flight or Umrah package for someone else?
There are no restrictions; you can freely confirm bookings on behalf of your family members or friends. It requires only accurate information about the reservation.
What should I have to provide to book on behalf of a family member?
You just need to tell us the full name of the traveller and correct passport data. The detailed information covers DOB, contact number, and information about the destination.
